RemoteCARE – Frequently Asked Questions – Link-Belt Excavators
RemoteCARE – Frequently Asked Questions

RemoteCARE – Frequently Asked Questions

Frequently Asked Questions

Do you have questions about RemoteCARE? We’ve put together a helpful FAQ. As always, your local Link-Belt Excavator dealer is happy to help.

How do I register for RemoteCARE?

Simply fill out the Registration Form. You will receive your Login ID and Temporary Password within 48 hours. When you log in for the first time, the system will ask you to change your temporary password to a permanent password. Passwords are good for 180 days.

How do I activate RemoteCARE on a Link-Belt X4S?

Please refer to the X4S Activation Instructions.

What type of alerts can I receive through RemoteCARE?
  • Email alerts include…
    • Diagnostic Trouble Codes with Alert Level Codes 1-4
    • Periodic Service Due…
      • 100 hr. upcoming service required Pre-Notification
      • Periodic Service Due
      • Periodic Service Past Due, and Periodic Service Completed
    • Low Fuel and Low-Def Warnings
    • Anti-Theft Alerts Include…
      • Machine Restricted
      • Trace Mode
      • Geofence
      • Curfew
      • GPS Signal Lost

What does RemoteCARE monitor and report?

With RemoteCARE, you can receive daily, weekly, and monthly operational reports. Some report examples are…

  • Machine location and recent job site movement history
  • Dates of operation with daily hour meter reporting
  • Fuel consumption / Fuel level / Fuel efficiency reporting
  • Diagnostic trouble code – DTC history reports
  • Periodic Service reports
  • RemoteCARE Connected / Not Connected Status reports
  • Coolant Temp.
  • Hydraulic Temp.
  • DEF Level / DEF Consumption reporting
  • Engine run time
  • Engine idle time and idle ratio
  • Upper structure operation hrs.
  • Swing/travel operation hrs.
  • 3-Mode throttle selection, run time status, and load status with percentage
  • Payload loading operations
  • Fuel cost calculation table
  • Machine management reporting

What Link-Belt Excavators use RemoteCARE?

RemoteCARE is standard on X3 Series machines built after April 1, 2014, and all X4 and X4S machines.

How is data RemoteCARE sent?

RemoteCARE data is sent and received by satellite only on X3 and X4. The X4S machines rely on a combination of Satellite and Cellular communications.

What does RemoteCARE cost?

RemoteCARE Telematics is free of charge. There are no subscription fees.

What is a "Favorite"?

In RemoteCARE, you can tag machines as “Favorites” to quickly identify specific machines. This process can be completed on the RemoteCARE Web browser and the RemoteCARE app.

  • When using the RemoteCARE Web browser to add a Favorite, search for the serial number of the machine(s) you want and click the star. Once tagged, the star will turn yellow, indicating that you have set this machine as a Favorite. Once you have created a Favorite, you can go to the filter field and check the Favorites box each time you log in, and any machine that has been tagged will now appear.

  • Using the RemoteCARE app, you log in to machines and enter the model and serial number of the machine you want to create as a Favorite. The next screen will show the machine with the serial number you selected. You click the star in the RH column and at the bottom of the screen tap

Favorite RemoteCARE
Who can access RemoteCARE information?

All Link-Belt Dealers and Customers can apply for Login credentials that grant the user access to RemoteCARE. Access rights are granted at the preset permission levels. RemoteCARE can be accessed through your web browser on a Desktop, Laptop, or notebook computer, or via the RemoteCARE Smartphone app.

Does RemoteCARE have a phone/tablet app?

Yes, we have an app for Apple (iOS 8.0+) and Android (4.0.3+). You may download it at lbxco.com/apps or view RemoteCARE data via a web browser.

What features are available on the RemoteCARE app?

Features include….

  • Reset Password – The same Password works for the App and Web browser.
  • Machine location
  • Current Machine hours
  • Latest Communication occurrence
  • Fuel level / Fuel consumption / Fuel efficiency
  • Utilization reports – Daily / Weekly / Monthly
  • Analytics snapshots
  • Communications Status Notifications- Also available on a Web browser
  • Idle rate/percentage
  • DTC (Diagnostic Trouble Code) notification history
  • Periodic Service Reports
  • Favorite list

What do I need to use the RemoteCARE app?

To use RemoteCARE, you need an active subscription and an Apple (iOS 8.0+) or Android (4.0.3+) device with internet access. Data charges are subject to carrier pricing.

Is there a limit on the number of Favorites?

No, there is no limitation on the number of Favorites.

What are the different Diagnostic Trouble Code icons?

There are four different Alert icons for the DTC…
Level 1, Alert Diagnostic Trouble – Code Blue
Level 2, Caution Diagnostic Trouble – Code Yellow
Level 3, Warning Diagnostic Trouble – Code Orange
Level 4, Urgent Diagnostic Trouble – Code Red

diagnostic trouble codes