Triad Machinery Inc. is one of the biggest users of RemoteCARE in North America. The system stands as an important piece of the company’s product support strategy. LBX talked with two of their most prolific users, Mike Bianchini, Sales and Dan Sprague, Service Tech, located at Triad Machinery’s Portland, OR branch.
Both Mike and Dan have been using RemoteCARE telematics for more than 3 years. Besides monitoring Diagnostic Trouble Codes for immediate machine issues, they routinely access the system to track machine locations, fuel consumption and machine hours, as well as check for upcoming service intervals.
“I typically use the RemoteCARE app on my iPhone, so I mostly view the machine operation/idle percentage,” Mike said.
“Knowing accurate fuel consumption numbers for our equipment has been a big benefit for Triad,” Mike continued. “I’m able to get a very accurate average by pulling in machines working in certain applications.”
“RemoteCARE provides us with the ability to quickly find equipment and determine its status. This saves us a lot of time when machines need service,” added Dan.
“RemoteCARE benefits customers, too,” Mike said. “One of my customers would like the ability to make a chart with all of his machines and rank them via idle time so he can post it in the office for operators to see when they come in.”
“Best of all, it’s a free program customers get when they buy a Link-Belt machine,” Dan said. “It’s very easy to use. Customers should just get on it and play around to see what RemoteCARE can do for them.”
“I agree that customers should take the time to get familiar with it as there are many benefits to take advantage of,” Mike added. “Need to know how many hours to bill on a short job two weeks ago? It will only take a matter of minutes to access the data and have your answer.”
“Maybe you want to know when the machine was last serviced, or if it makes sense to service the machine before it goes out on a remote job,” Mike continued. “For example, RemoteCARE may indicate that you have 200 hours before the next service is due. The machine will be on that job for a week, so I’ll wait until it comes back to do any service.”
Learn more about RemoteCARE here.